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General questions

Bitrix24 Helpdesk

Action on click in site block elements

You can add click actions to site elements such as buttons, images, icons, and text.

Add a link to a button. Open the button settings and choose what should happen when a user clicks it.

Also choose how the link opens: in the same window, a new window, or a pop-up.

Add a link to an image or icon. Select the element and choose an action from the list.

Insert a link into the text. Highlight the text. In the pop-up panel, click the link icon.

In the slider, choose what should happen when a user clicks the text.

Available actions. When you add a click action, you can choose from the following:

  • Open page: Open any page from your sites.

  • Open block: Open a specific block on any site.

  • Open CRM form: Show a CRM form to the user.

  • Call: Enter a phone number. On mobile devices, the call starts right away. On desktops, a separate app is required.

  • Send SMS: Enter a phone number to receive text messages.

  • Send email message: Enter your email. The message opens in the user’s email app.

  • Call via Skype: Enter your Skype ID. The user is prompted to open Skype.

  • Open external link: Enter any URL.

  • Don't show link: Disable the button.

Online stores support the same actions as sites. You can also link to a product catalog or a specific item.

Knowledge bases include additional actions:

  • Open file: Select a file from Bitrix24 Drive.

  • Open Bitrix24 profile: Select an employee profile.

Changes are saved automatically when you edit a site. If updates don’t appear, click the arrow next to the site status. Unpublish the site, then publish it again.

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