Bitrix24 Helpdesk

Sign an electronic document in a collab

A collab lets you create and sign electronic documents with clients and external teams in one place. Guests can sign documents from their mobile devices.

The e-Signature tool is an electronic signature, not a digital one. Every country has its own laws and requirements for using electronic signatures. In some countries, a special agreement must be signed with the client to use an electronic signature. In addition, this method of signing is not allowed for all types of documents. Therefore, if you are not sure whether e-Signature is suitable for signing your document, consult with lawyers. Trust in these signatures is the responsibility of the individual accepting the document.

If you are an employee or a collab owner, see how to work with electronic documents in a collab.

If you are a guest, see how to sign electronic documents in a collab.


How employees work with electronic documents in a collab

  1. Go to the Messenger section.
  2. Click Collabs and select a collab.
  3. Click the paperclip and select Document for signing.

Prepare the document

Select a template or upload a new file. Then fill in the fields:

  • Person to sign as sender — the employee who signs the document on your side.

  • Sender— your company details.

  • Recipient — the guest’s contact details or a contact from CRM.

Set where stamps and signatures appear in the document. Add extra details if needed, such as a contract number.


Send the document

Check the information and send the document for signing. A notification appears in the collab chat.

The document is signed in this order:

  1. The responsible employee signs it.
  2. The other party signs it.

After all parties sign, the document appears in the collab chat and in files.
Create and send an electronic document for signing
How a first-party director signs an electronic document


How guests sign electronic documents in a collab

After the company representative signs the document, you receive a link by SMS or email. Open the link to access the document.

Sign the document

Fill in the required fields and choose a signing method:

  • Create from name — enter your last name and initials to generate a signature.
  • Hand sign — sign on a mobile device or tablet.
  • Upload image — upload a photo of your signature.

After you sign, the document appears in the collab chat.
How the client signs an electronic document


In brief

  • You can create and sign electronic documents in a collab.
  • The process has three steps: create and send the document, sign it on your side, then get the other party’s signature.
  • Signed documents are stored in the collab files.
Go to Bitrix24
Don't have an account? Create for free