Telephony is a key tool your company can use in Bitrix24. Let's go over the details of telephony charges, subscriptions, number rental fees, and more.
Call rates
Incoming calls
- Incoming calls are free in Bitrix24, but there are some exceptions: Some countries require additional fees for incoming calls. You can find out the exact price for calls in your Voximplant account.
- There is a monthly payment for renting a phone number. The price depends on your location. The rent is charged monthly, when the incoming calls on the rented number will be free for you.
- If you rent a toll-free number, your clients will not be charged for calling you. You get charged for incoming calls instead of them (prices).
Rent a number
Rates and Credits
Rent a toll-free number
Tariffs for incoming calls to 1-800 numbers,
from Sep 26, 2025
Outbound calls
If you use a rented number for outbound calls, such calls will be charged according to our provider prices as well as the rent. The payment for calls is also made via the Voximplant account.
In case of using the SIP connector to connect your SIP PBX, your telephony provider charges you for outgoing calls. Also, you get charged monthly for using the SIP connector ($49/mo.).
Call rates, from Sep 26, 2025
Configure call forwarding
Сall duration
The maximum duration of incoming and outbound calls is 1 hour. This would be enough to solve the work issues and also help to avoid any technical issues.
When do I get charged
After finishing a phone call, the funds will be taken out of your Telephony balance.
The monthly payment for renting a phone number is charged automatically after expiration of the rental term. In case you don’t have enough money for balance auto recharge, the rented phone number will stop working. The rent is automatically charged after you top up your balance, then you can continue using your rented number.
What will happen to my rented number if I don't pay on time?
If you have rented a number from Bitrix24 but didn't manage to pay for the rented number subscription renewal on time, here is what will happen next:
- This number won't be taken from you immediately. It will stay reserved for your account for two months since the renewal due date. For example, if your subscription had to be renewed by 1st of July, the number will be reserved for you till 1st of September. The number will stay reserved for your account for two months only and will be completely disconnected from your account after.
- Incoming calls won't be available. Your clients will hear the sound of beeping as if busy.
- If you had a rented number configured for outgoing calls, these calls will be routed through the default main outgoing number given by the system.
When your telephony balance decreases to the minimum mark, the account administrator receives an email notification about it. The minimum is calculated dynamically based on your average telephony costs for the last 10 days. The email will be sent if you can spend the remaining balance in less than two days.
You can top up your balance via your Voximplant account.
Payments for Bitrix24 Telephony
View call rates
All the basic rates for outbound calls are available on the Bitrix24 website. Rates are set by Voximplant provider, and you can find the detailed information in their call rates list.
Calling Rates
Call rates, from Sep 26, 2025
If you rent a toll-free number, you can view the prices for inbound calls here — Tariffs for incoming calls to 1-800 numbers, from Sep 26, 2025.
To view call rates in Bitrix24:
- Go to CRM > Sales > Sales channels > Telephony > Top-up.
- Open the Rates section in your Voximplant account and select the needed tab.
To find out the exact price for renting a number:
- Go to CRM > Sales > Sales channels > Telephony.
- Click Rent a number and select the needed country and type of number.
