When you first open the app, it will requests your authorization details: login (email) and password.
Important: make sure you are inside correct Bitrix24 authorization page: cloud or on premise.
If you have signed up for Bitrix24 cloud version (e.g. if you have Free account), you should have Bitrix24 sign above login & password fields. If you use Bitrix24 on premise (self-hosted) version - please switch to the Corporate portal view with the help of bottom line option.
If you have several Bitrix24 accounts registered at the same login, the system will show them to you to choose from:
Remember you can always switch between accounts inside desktop app with help of special tab (read more about multiple accounts in desktop app here):
Desktop app login for users enabled OTPIf you or your account administrator have enabled 2 step authorization for your account (OTP), then the authorization to desktop app process will be different.
First, you need to get the desktop application code. Go to your Profile and open Application passwords:
At Application Passwords page go to Desktop app and Get Password:
Copy the code:
Now open your Bitrix24 desktop app & fill the login & password fields the following way:
- Login - your login (email).
- Password - the code you've copied from Applications Passwords page.
That's it! Your usual password is not required for desktop authorization if OTP is enabled for your account.