Bitrix24Care

Open Channels Access Permissions

You can configure access permissions to Open Channels when connecting social networks/messengers to Bitrix24.

Click Contact center > select any social network/messenger > click the Configure button in the Access permissions section.

List of available access permissions:

  • Open Channels - View/Edit
  • Connect communication channels - Edit
  • Communication statistics - View
  • Communication history - View
  • Join conversation - Execute
  • Conversation rating - Execute
  • Common parameters - Edit
Check if this tool is available on your plan. You can find all the information about Bitrix24 plans on the pricing page.

Access Permissions are based on roles. By default, there are three roles: Administrator, Chief executive and Manager.

Click Add to add a new role.

Specify the Role name and configure access permissions for this role. Click Save.

Then you need to assign a role to a user/department. Click Add access permission and select a user/department.

Note that configured access permissions will be applied to all open channels, you cannot configure access permissions for a specific open channel.
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