Open Settings and customize the chat. Bitrix24 saves all changes automatically.

Design and layout. Choose the chat background and message alignment.

Notifications. Turn notification sounds on or off, set automatic read status, and choose how you receive notifications. Use advanced mode for more detailed settings.

Hotkeys. Choose the shortcut for sending messages: Enter or Ctrl + Enter. On Mac, use Cmd + Enter.

Recent chats. Choose whether to show birthdays, invited users, or message text.

Open your profile and go to Settings (⚙️) > Messenger. Turn on the options you need.

• Show message history when inviting to chat: New participants can view all messages in the chat.
• Cache messages: Messages and files you open are saved on your device. You can view them offline. Unread messages and attachments are not available offline.
• Autoplay videos

Go to Chats and select a chat from the list.

Adjust the text input field. The field height adjusts automatically, but you can also set it manually. Drag the top border to the height you need.

Mention an employee or a chat. Press + or @, then start typing a user name or chat title.

Mention all chat participants. Type @ and select All to address everyone in the chat. Use this for announcements or reminders.

Mention CoPilot. Type @ and select CoPilot to ask a question or discuss an idea in the chat or channel. CoPilot can summarize the conversation, highlight key points, and provide the main idea.

Add an attachment. Click the paperclip icon to:

• Upload a file from your computer or Bitrix24 Drive. Files are added in the order you select them.
• Create a task or calendar event. A message with a link to the item appears in the chat.
• Add a poll.

Polls in Bitrix24 chats

Send a voice message. Hold the microphone icon to start recording. Swipe up to keep recording, or swipe left to cancel. You can send the message right away or listen to it first.

Save a draft. An unsent message stays in the chat so you can return to it later.

Adjust the text input field. The field height adjusts automatically, but you can also set it manually. Drag the top border to the height you need.

Mention an employee or a chat. Tap + or @, then start typing a user name or chat title.

Mention all chat participants. Type @ and select All to address everyone in the chat. Use this for announcements or reminders.

Mention CoPilot. Type @ and select CoPilot to ask a question or discuss an idea in the chat or channel. CoPilot can summarize the conversation, highlight key points, and provide the main idea.

Add an attachment. Tap the paperclip icon to:

• Upload a file from your device or Bitrix24 Drive. Files are added in the order you select them.
• Create a task or calendar event. A message with a link to the item appears in the chat.
• Add a poll.

Polls in Bitrix24 chats

Send a voice message. Hold the microphone icon to start recording. Swipe up to keep recording, or swipe left to cancel. You can send the message right away or listen to it first.

Send a video message. Tap the microphone icon, then hold the camera icon to record a video. The maximum recording time is one minute.

After recording the message:

• Release the button to send it.
• Swipe left to cancel the recording.

Save a draft. An unsent message stays in the chat so you can return to it later.

Gradual conversation reading. When you re-enter the chat, you will automatically return to the last read message, and unread messages will be grouped under a dividing line.

Read status is displayed in the bottom-right corner of the message.

Message reactions. The messenger now features new emojis, allowing you to express emotions more precisely. Hover over the gray emoji icon and select one to react. To view likes, mentions, or replies to your messages, click the counter. The chat will automatically scroll to the relevant message.

Actions with messages. Hover over a message and click the dots to select an action:

• Reply — quote the selected message.
• Copy
• Copy link — share it with colleagues. The recipients can view the message if they are chat participants or if the chat is public.
• Pin — the message will appear at the top of the chat for all participants. You can pin up to 50 messages.
• Forward — send the selected message to another chat. You can search by name or select from recent conversations.
• Ask CoPilot. A quoted message and a mention of CoPilot will appear in the text input field. Add your question, and the AI assistant will respond directly in the chat.
• View later — mark the chat with this message as unread. This helps you remember to respond to important messages.
• Add to Favorites — save the message in the corresponding section in the chat sidebar. This allows you to revisit important messages anytime.
• Create a task or a meeting
• Download — save files from the message to your device.
• Save to Drive — add files to the Bitrix24 Drive Saved Files folder.
• Edit
• Delete — if no participants have read the message, no deletion notification will remain in the chat. Chat owners and administrators can delete messages from other employees and system notifications.
• Select — delete or forward up to 20 messages simultaneously.

Read conversations gradually. When you reopen a chat, Bitrix24 takes you back to the last message you read. Unread messages are grouped under a divider.

Read status appears in the bottom-right corner of the message.

Message reactions. Messenger includes emojis that help you show reactions more precisely. Tap the gray emoji icon and select a reaction. To view likes, mentions, or replies to your messages, tap the counter. The chat scrolls to the related message automatically.

Message actions. Tap and hold a message to select an action:

• Reply: Quote the selected message.
• Copy
• Copy link: Share the message with colleagues. Recipients can view it if they are chat participants or if the chat is public.
• Edit
• Pin: Show the message at the top of the chat for all participants. You can pin up to 50 messages.
• Forward: Send the message to another chat. Search by name or select a recent conversation.
• Ask CoPilot: Bitrix24 adds the quoted message and a CoPilot mention to the text input field. Add your question, and CoPilot replies in the chat.
• Create a task or meeting
• Download: Save all files from the message to your device.
• Save to Bitrix24: Add files to the Bitrix24 Drive folder. Find them in Menu > Files > My Files > Saved Files.
• Open the message sender’s profile.
• Delete: If no participants have read the message, no deletion notification remains in the chat. Chat owners and administrators can delete messages from other employees and system notifications.
• Select: Delete or forward up to 20 messages at the same time.

Audio and video calls. You can launch Bitrix24 Sync or create a Zoom meeting to discuss work-related topics.
Bitrix24 Sync
Create Zoom meetings from CRM and chats

Add participants — this feature may be restricted by chat access permissions. Select Show chat history to allow new users to view the entire conversation history.

Copy the link. To share a link to the chat with colleagues, copy the chat link.

Search the chat. Enter a word or a phrase to find messages containing it. Select a message from the list to open it in the chat.

You can start an audio or a video call directly from the chat. Participants will receive a notification and can join the meeting.
Bitrix24 Sync

1. Click the sidebar icon to expand the panel.
2. Click Three dots (...) to open the context menu and select an action:

• Pin the chat in the chat list.
• Edit: Participants can change the chat name and image if permissions allow it. The chat owner can change settings such as type, description, access permissions, and more.
• Add participants: Invite one or more colleagues.
• Hide the chat from the chat list. To find it later, enter its name in the search bar. If a participant sends a message, the chat appears again.
• Leave: To rejoin a private chat, you need an invitation. For public chats, search by name and join.
• Delete: Only the chat owner can delete the chat.
• Open the profile, calendar, or shared chats. These options are available only in one-to-one chats.

In group chats, click the block with user avatars to open the participant list. Click Add to invite users to the chat. Select Copy chat link to share it with a colleague.

The chat creator and administrators appear first. Their avatars have special icons. Click Three dots (...) next to a participant to:

• Mention the user in the chat
• Send a private message
• Make the user a chat administrator. This option is available only to the chat owner.
• Start a one-to-one video call with the user
• View the user’s profile or calendar
• Remove the user from the chat. This option is available only to the chat owner.

In the sidebar, you can:

• Turn group chat notifications on or off
• Create a new group chat
• Set up automatic message deletion after an hour, day, week, or month

Auto delete messages option in Bitrix24 chats

The sidebar includes:

• Chat type and description
• Favorite messages
• Links from messages
• Shared chats with a user, only in one-to-one chats
• Media and files
• Tasks and meetings created in this chat

Tap the chat name to open the sidebar.

Tap Three dots (...) and select an action:

• Edit: Participants can change the chat name and image if permissions allow it. The chat owner can change settings such as type, description, and access permissions.
• Copy the chat link to share it with colleagues.
• Add participants: Invite one or more colleagues.
• Copy the chat link to share the chat with colleagues.
• Leave: To rejoin a private chat, you need an invitation. For public chats, search by name and join.
• Delete: Only the chat owner can delete the chat.
• Open the profile or calendar. These options are available only in one-to-one chats.

In the sidebar, you can:

• View the chat type and description
• Start a voice or video call
• Search the chat by keyword. Select a message from the list to open it in the chat.
• Turn group chat notifications on or off
• Set up automatic message deletion after an hour, day, week, or month. The chat shows a notification about the change.
• View media, files, links, and voice messages
• Add users to the chat

The creator and administrators appear first.

Tap a participant’s name to open their profile. Tap Three dots (...) to open the context menu and select an action:

• Mention
• Start a one-to-one chat
• Assign as administrator or remove from the chat. These options are available only to chat owners.

1. You can navigate to the original discussion through sidebar elements like links, files, tasks, meetings, etc.
2. Open the context menu of the element: click Three dots (...) > View context. This feature also works with quotes: click the quoted message to navigate to it in the chat.

1. You can navigate to the original discussion through sidebar elements like links, files, tasks, meetings, etc.
2. Open the context menu of the element: click Three dots (...) > View context. This feature also works with quotes: click the quoted message to navigate to it in the chat.