All Bitrix24 Cloud accounts are backed up daily (both free and commercial plans). This means that your Bitrix24 account data is protected from any tech issues or any unpredictable circumstances that may happen at our end. Please note that usually these copies are stored for one week.
If somebody of your employees has deleted data (tasks, CRM records, etc.), you can contact our Support team with a data backup restore request (please read the notes below first).
Your whole Bitrix24 account database will be rolled back to the requested date. All changes made after that date will be lost.
Please note
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Data recovery request must be submitted by the account administrator.
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Data recovery cannot be performed for one particular employee, it will affect all the users of your Bitrix24 account.
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Data recovery is possible for the time period equivalent to one week back max.
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All data added after the requested backup date will be lost.
Follow the instructions below:
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Contact us in Bitrix24 Support chat and provide the required backup date.
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Support specialist confirms if it's possible to restore your data.
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You purchase a commercial plan.
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We will restore your lost data after we get the payment confirmation.