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Bitrix24 On-Premise


Data backup and recovery

All Bitrix24 Cloud accounts are backed up daily (both free and commercial plans). This means that your Bitrix24 account data is protected from any tech issues or any unpredictable circumstances that may happen at our end. Please note that usually these copies are stored for one week.

Check if restoring lost data from the backup file option is available on your plan. You can find all the information about Bitrix24 plans on the pricing page.

If somebody of your employees has deleted data (tasks, CRM records, etc.), you can contact our Support team with a data backup restore request (please read the notes below first).

Submit your data recovery request if some significant amount of data is lost. Data recovery is a complicated process, and it's impractical to use if a small amount of data is lost.

There are two ways to restore data:

  1. CSV file
    Data recovery from CSV file is technically possible if your account database does not exceed 30 GB. To learn the size of your database and other additional information, contact the Bitrix24 Support team.

    Bitrix24 Support can create a CSV file with all CRM entities for the desired date. You'll only need to import data to CRM.

    This method is the safest as all the information on your account stays safe.

    CSV file contains a list of CRM entities like contacts, deals, leads or companies. It doesn't contain activities, comments, and history.

  2. Full Bitrix24 backup restore

    Your whole Bitrix24 account database will be rolled back to the requested date. All changes made after that date will be lost. This option should be chosen when you need to restore lost tasks, calendar events, or anything else besides Bitrix24 CRM.

Please note

  • Data recovery request must be submitted by the account administrator.

  • Data recovery cannot be performed for one particular employee, it will affect all the users of your Bitrix24 account.

  • Data recovery is possible for the time period equivalent to one week back max.

  • All data added after the requested backup date will be lost.

Follow the instructions below:

  • Contact us in Bitrix24 Support chat and provide the required backup date and specify which restore option do you need (CSV or full backup).

  • Support specialist confirms if it's possible to restore your data.

  • You purchase a commercial plan.

  • We will restore your lost data after we get the payment confirmation.

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