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Bitrix24 On-Premise

Bitrix24Care

Data backup and recovery

All Bitrix24 Cloud accounts are backed up daily (both free and commercial plans). This means that your Bitrix24 account data is protected from any tech issues or any unpredictable circumstances that may happen at our end. Please note that usually these copies are stored for one week.

Check if restoring lost data from the backup file option is available on your plan. You can find all the information about Bitrix24 plans on the pricing page.

If somebody of your employees has deleted data (tasks, CRM records, etc.), you can contact our Support team with a data backup restore request (please read the notes below first).

Submit your data recovery request if some significant amount of data is lost. Data recovery is a complicated process, and it's impractical to use if a small amount of data is lost.

Your whole Bitrix24 account database will be rolled back to the requested date. All changes made after that date will be lost.

Please note

  • Data recovery request must be submitted by the account administrator.

  • Data recovery cannot be performed for one particular employee, it will affect all the users of your Bitrix24 account.

  • Data recovery is possible for the time period equivalent to one week back max.

  • All data added after the requested backup date will be lost.


Follow the instructions below:

  • Contact us in Bitrix24 Support chat and provide the required backup date.

  • Support specialist confirms if it's possible to restore your data.

  • You purchase a commercial plan.

  • We will restore your lost data after we get the payment confirmation.

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