top_en

Bitrix24Care

Jira integration app

If you're an avid Jira user and would like to have an eye on your issues while working in Bitrix, this integration might be for you.
The app allows you to see your Jira issues from contacts and workgroups without leaving your favorite platform.

Installation

Find the app in the Market section of your Bitrix24 account:
Click Install:
After you read and accept the Terms and Conditions, click install once more:
Finish the installation process:
When you're offered to Log in, it means the app is now successfully installed:

Go ahead, and you'll be all set 🙂

Note that the app works with Jira Cloud accounts only.

Jira in contacts

To see a list of your Jira Issues associated with a contact, click on the Jira Issues tab: Titles, assignees, statuses, and other important information gets pulled from your Jira account: Clicking on an issue's title will take you right to your Jira account.
If you see a greyed out Create Issue button and no Jira records show up, check if your Bitrix contact has an email filled out.
The email is essential for finding appropriate records and creating new ones.

Jira in workgroups

When creating an issue from a workgroup for the first time, you'll have to bind a Jira project to the workgroup: It’s just as easy to unbind a Jira project from a workgroup:
Only workgroup owners can create Jira issues from workgroups.

Filter and search

Searching by a title is often sufficient, but filtering by specific fields might come in handy in large projects:

FAQ

Q: Why do other users besides me have a greyed out Create Issues button in a workgroup?
A: Current version of the app allows only workgroup owners to create Jira issues. Feel free to report your case, and we'll raise a priority of the development request.

Q: Does the integration work with Jira self-managed solutions (Jira Data Center)?
A: The app supports Jira Cloud accounts only.

Q: Why am I getting the Error: Field 'duedate' cannot be set. It is not on the appropriate screen, or unknown notification when trying to create a ticket?
A: The Due Date is a mandatory field when creating a ticket from the Bitrix interface. If it's not on your Create issue screen for the selected Issue type, there will be nowhere for the data to save. To fix it:
1. Go to Jira settings > Issues
2. Go to "Issue type screen schemes" > Click on the name of the "issue type screen scheme" for the selected project.
3. Click on the screen scheme of the selected issue type.
4. Click on the screen of the "Create issue" type of operation.
5. Add the "Due date" field.
Note that all of the issue types for the selected projects should have the field available for the tickets to create.

This helped
Thanks :)
Optional:
Article feedback
This didn't help
Sorry :(
Could you please tell us why:
Article feedback
Partner support