Integration-related issues are predominantly associated with deployment and maintenance of self-hosted product version and can be successfully resolved by your system administrator.
Ensure that your network administrator grants network access for REST applications. If you are using the Proactive protection module, whitelist the IP address 107.20.242.201 to allow in- and outbound requests to the Integrations server. Failure to do so may result in the unavailability of integration apps.
Check if your SSL certificate has an A-class rank. If it does not meet the requirements, contact your system administrator to update it. You could use SSL Server Test provided by SSL Labs project to monitor its current status.
Download and install recommended system updates. Before proceeding, ensure that you have a backup of both the database and the product kernel and service area scripts. Perform the update when the server load is minimal.
Run a full system check to identify and fix any website issues that may affect the functioning of REST applications. Go to
Settings - Tools - System check - Configuration Check - Start test button. Follow the troubleshooting recommendations if any issues are detected.
If you have a strict security policy regarding network access in your self-hosted account, follow the recommendations described in the Bitrix24 Applications course. This will ensure the smooth operation of Bitrix24 integration apps.
- Browser settings & extensions
Disable all browser extensions, adblockers, and web-antiviruses (at least for account-related web pages) as they may block the frames required for the app to function correctly.
- Incognito test & switching to another browser
Perform a test in incognito mode of your browser. Additionally, try using a browser with an alternate kernel (e.g.,
Mozilla Firefox or Safari if you are using a Chromium-based browser, and vice versa).
If none of the above options help,
uninstall the app with marking the checkbox for purging application settings and
reinstall it from the Market to ensure that you have the latest version of the app set up for your account.
If you are using unique solutions like Absence or Billable Hours for Tasks, please contact support beforehand to discuss exporting your data before deleting the app or applying issue-related fixes.
If the issue persists, please reach out to our support team for further assistance.
Integration apps in the cloud version work from a dedicated server and use frames. They also work from the "outside" using OAuth authorization to access the REST API.
If you encounter issues such as a 502 status error, a blank page, overall slowness, or timeout-related problems, follow these steps:
Clear your browser cache and update your browser to the latest version available.
Check your internet connection and ensure that you are not in a local network that is unavailable from the web.
Disable all browser extensions, adblockers, and web-antiviruses (at least for account-related web pages) as they may block the frames required for the app to function correctly.
- Incognito test & switching to another browser
Perform a test in incognito mode of your browser. Additionally, try using a browser with an alternate kernel (e.g.,
Mozilla Firefox or Safari if you are using a Chromium-based browser, and vice versa).
If none of the above options help, uninstall the app with marking the checkbox for purging application settings and reinstall it from the Market to ensure that you have the latest version of the app set up for your account.
If you are using unique solutions like Absence or Billable Hours for Tasks, please contact support beforehand to discuss exporting your data before deleting the app or applying issue-related fixes.
If the issue persists, please reach out to our support team for further assistance.
