Issues in Zapier apps: data for technical support

If you face any specific issue with one of Bitrix24 Zapier integration apps preventing your zap from running, you are welcome to contact Bitrix24 Support team for assistance. 

This is just one example of an error one might face:

Zapier for CRM. 504 error code.jpg

Bitrix24 Customer Care Team specialist may ask you to share some more details to facilitate the analysis of the issue leading to the error:

  • Your Zapier account email address (used as login);
  • Full-page screenshots of all your Zap steps.

By providing this data you can make sure the issue will be addressed and fixed as soon as possible. Your Zapier logon will let our developer team check detailed technical logs for your account via special logging tool provided by Zapier.

The full-page screenshots of your Zap's configuration will let us reproduce the problematic scenario step-by-step, since even minor differences in field values may be important to get to the root of the issue.

By default, Zapier will retain log history for as short as 7 days. The sooner the data listed is provided, the shorter will the resolution time be.

Should you have any other queries, suggestions or doubts regarding configuration of actions & triggers in one of our integration apps, we will be more than happy to help you.

See also:

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