This article answers common questions about logging into Bitrix24.
I forgot my password. How can I recover it?
If you don't remember your password, go to the Bitrix24 Network profile page, click Forgot password, and follow the instructions to recover it.
Password recovery
I was invited to the account, but I can't log in. What should I do?
Before logging in, you need to sign in and set a password for Bitrix24.
Accept invitation to Bitrix24 account
I can't log in using social networks. What should I do?
You might have multiple accounts on the same social network, like Facebook. One may be linked to your Bitrix24 Network profile, but not the other. Try logging in with a different account.
Cannot log in using social networks
Why does the "User with this email already exists" error appear when I try to change the email?
This error occurs if you're trying to connect an email that's already registered in Bitrix24. Use another email or unlink the desired one from the profile.
Change Bitrix24 login or password
Why don't I get email invitations and password recovery requests?
First, check the Spam folder. Also, try sending the invitation again.
Invite new users to Bitrix24
If you're using your own email domain, whitelist the no-reply@bitrix24.net email address.
I lost my phone, reinstalled the OTP app, and now I can't log in without a one-time password. What should I do?
If you have recovery codes, use one instead of the one-time code. If not, contact your administrator to disable two-step authentication.
Recovery codes
Update two-step authentication on a new mobile phone
How long does user authorization last?
The authorization period in a browser is 24 minutes. If you are inactive during this time, the system will ask you to log in again.
The Bitrix24 Messenger app automatically extends the session.
How can I delete my account?
If you decide not to use Bitrix24, you can take no action. We automatically delete inactive accounts on the free plan, provided that no user has logged in for more than 50 days.
Accounts with commercial plans are not deleted.