Bitrix24 Mail helps you communicate with colleagues and customers. You can create folders, add signatures, and set up CRM integration. This article explains the available mailbox settings.

To open mailbox settings, click the gear icon (⚙️) in the top right corner and select the option you need.

Blacklist

Use the blacklist to block unwanted email addresses. Emails from these addresses automatically go to Spam.

1. Open the Blacklist section.
2. Click Add email in the top right corner.
3. Enter one or more email addresses in the pop-up window.

If you enable For all users, nobody in your Bitrix24 account will receive emails from these addresses.

An email address is automatically added to the blacklist if:

• You mark an email from this address as spam
• The address is unavailable
• The address does not exist

To remove an address from the blacklist, use the actions menu.

Contacts

The Contacts section stores all email addresses that have sent you emails.

Use search and filters to find a contact.

To edit or delete a contact, use the actions menu.

Use search and filters to find contacts faster.

To add a contact manually:

1. Click Add contact.
2. Enter the contact name and email address.

Edit signature

You can create a signature that Bitrix24 automatically adds to outgoing emails.

To create a signature:

1. Open Edit signature.
2. Click the button to add a new signature.
3. Link the signature to a sender or to a specific email address if you use multiple addresses.

To add an image to the signature:

1. Click the image button in the editor menu.
2. Add the image link.
3. Specify the file name and image size.
4. Save the changes.

The image URL must be public and accessible from the internet. You can host the image on your server or use an external image hosting service with direct public links.

CRM integration

Enable CRM integration to save emails to CRM.

You can choose which emails to save. For example, you can save only incoming emails. Select the options you need and configure how Bitrix24 distributes leads and contacts.

Mailbox settings

In this section, you can edit the settings you configured when connecting the mailbox.

To configure synchronization folders, click the corresponding button.

You can also grant other users access to manage emails in your mailbox. This option is useful for support teams and shared inboxes.

Open email

Click Open email to view emails in your email provider interface.

Calendar integration

To enable calendar integration:

1. Open mail settings.
2. Enable Automatically add events to calendar.

When you receive a meeting invitation from Google Meet or another service, Bitrix24 automatically creates a calendar event. You can then accept or decline the invitation.