Bitrix24 has separate access permissions for CRM forms. Choose who can view, create, and edit forms.
CRM forms

By default, only the Bitrix24 administrator can manage access permissions and grant access to other employees.

1. Go to CRM > Sales > Sales channels > CRM forms.
2. Click Settings > Access permissions.

Select standard roles

A role is a set of access permissions assigned to a user. By default, four roles are available: Employee, Supervisor, Deputy supervisor, and Administrator.

If you create custom roles in the CRM access permissions settings, they automatically appear in the access permissions settings for CRM forms.

Configure roles

You can use standard roles, copy them, or create new ones.

Add a new role. Select this option in the menu and enter a name.

Copy a role.

1. Click Clone role.
2. Select a role to copy.
3. The system copies all permissions to the new role.

Show or hide roles. Display only the roles you need. This helps when you compare or edit roles.

Set permissions.

• Read — view the list of CRM forms.
• Edit — create, edit, and delete forms.
• User can edit preferences — manage access permissions.

For each role, open the menu with the three dots and choose:

• Select all permissions — enable all actions.
• Unselect all permissions — disable all actions.
• Rename — change the role name.
• Clone — copy the role.
• Delete — remove the role.

Add users

Click the plus icon under a role. Select an employee, department, or group.

To check permissions, select an employee next to the search bar. A panel shows their assigned roles and permissions.

In this example, an employee has two types of roles with different access levels.