Bitrix24 Drive is a tool for working with files. Here, you can store and edit company documents, configure access permissions for files, and sync the Drive with your computer. We have gathered answers to frequently asked questions about the Drive.

In this article:

• Can you view the change history of all Drive files
• How to free up space on the Drive
• Can you connect cloud storage to the Drive
• Can you transfer files from personal to Company Drive and vice versa
• Can you upload several folders to the Drive
• Why does a deleted or renamed file get restored
• Can you prevent files from being downloaded from the Drive
• Why do file version conflicts occur
• Why is a folder not loading or empty
• Why is a folder not appearing on My Drive after access is granted
• Can you sync Bitrix24 Drive with a computer

View the revision history

You can check the revision history of a specific file. Currently, you cannot track the change history of all files on the Drive.

• Go to the Drive section.
• Select the file and click the Menu icon next to the file name.
• Select Revision history.

Free up space on the Drive

To free up Drive space, use the Cleanup feature. This allows you to quickly scan documents and delete unnecessary ones.

1. Go to the Drive section > Drive Cleanup tab.
2. Click Start scan.

If you have already scanned the Drive, you will see the Repeat scan button.
Drive Cleanup tool

Connect cloud storage to the Drive

You cannot connect external cloud storage to Bitrix24. You can manually upload files from the cloud. The files will be stored on your personal Drive in the Uploaded Files folder.
Add files from cloud storage to Bitrix24

Transfer files from Personal to Company Drive and vice versa

You can only move files within one type of Drive.

Upload several folders to Drive

Currently, you cannot upload several folders to Drive at once. You can create folders on the Drive and upload files one by one.

1. Go to the Drive section.
2. Click Add > Folder.
3. Open the created folder.
4. Click Add > File and upload files to the folder.

Why does a deleted or renamed file get restored

• Ensure all employees have the latest version of Bitrix24 Messenger installed.
• Before renaming or deleting a file, check that all users have synced the Drive with their computer.

Bitrix24 Messenger: Getting Started

Can you prevent files from being downloaded from the Drive

You cannot prevent files from being downloaded from the Drive. Files can be downloaded even with read-only access.
Configure access permissions to personal drive

Why do file version conflicts occur

Reason. Employees are simultaneously editing one file on different computers, and they have Bitrix24 Drive sync enabled.

Bitrix24 Messenger syncs the newest version of the file, while the second version remains on the computer of the employee who made changes.

1. Delete all local copies of conflicting files. If needed, move them to another folder that is not synced.
2. Disable Drive sync.
3. Delete files from Bitrix24.
4. Reconnect sync.

Synchronize Bitrix24 Drive with your computer via Bitrix24 Messenger

Why is a folder not loading or empty

Reason. An employee was given access to a folder, but the person is not a member of the workgroup to which it is connected.

Solution. Invite the employee to the workgroup to which the folder is connected.

Why is a folder not appearing on My Drive after access is granted

When you are given shared access to a folder or a file, you need to accept the connection request. Click Connect folder in the notification. The folder will appear on your personal Bitrix24 Drive.

Can you sync Bitrix24 Drive with a computer

Files and folders on Bitrix24 Drive can be synced with a computer. Sync works both ways. If you edit a file on your computer, the changes will immediately reflect in Bitrix24 and vice versa.

Synchronize Bitrix24 Drive with your computer via Bitrix24 Messenger