Bitrix24 Drive is a tool for working with files. Here, you can store and edit documents, set access permissions to files, and sync Drive with your computer. This article answers the most frequently asked questions about Drive:
- Can I view the change history of all Drive files
- How to free up space on Drive
- Can I connect external cloud storage to Drive
- How to transfer files between Personal and Company Drive
- Can I upload multiple folders to Drive at once
- Why a deleted or renamed file might reappear
- How to prevent file downloads from Drive
- Why file version conflicts may occur
- Why a folder might not load or appear empty
- What to do if a folder doesn’t appear in My Drive after access is granted
- Can I sync Bitrix24 Drive with my computer
Can I view the change history of all Drive files
You can check the revision history of a specific file. Currently, you cannot track the change history of all files on Drive.
- Go to the Drive section.
- Select the file and click the Menu icon next to the file name.
- Select Revision history.
How to free up space on Drive
To free up Drive space, use the Cleanup feature. This allows you to quickly scan documents and delete unnecessary ones.
- Go to the Drive section > Drive Cleanup tab.
- Click Start scan.
If you have already scanned the Drive, you will see the Repeat scan button.
Drive Cleanup tool
Can I connect external cloud storage to Drive
You cannot connect external cloud storage to Bitrix24. However, you can manually upload files from the cloud. The files will be stored on your personal Drive in the Uploaded Files folder.
Add files from cloud storage to Bitrix24
How to transfer files between Personal and Company Drive
You can only move files within one type of Drive.
Can I upload multiple folders to Drive at once
Currently, you cannot upload several folders to Drive at once. You can create folders on the Drive and upload files one by one.
- Go to the Drive section.
- Click Add > Folder.
- Specify the folder name and click Save.
- Open the created folder.
- Click Add > File and upload files to the folder.
Why a deleted or renamed file might reappear
- Ensure all employees have the latest version of Bitrix24 Messenger installed.
- Before renaming or deleting a file, check that all users have synced the Drive with their computer.
Bitrix24 Messenger: Getting Started
How to prevent file downloads from Drive
You cannot prevent files from being downloaded from the Drive. Files can be downloaded even with read-only access.
Configure access permissions to personal drive
Why file version conflicts may occur
Reason. Employees are simultaneously editing one file on different computers, and they have Bitrix24 Drive sync enabled.
Bitrix24 Messenger syncs the newest version of the file, while the second version remains on the computer of the employee who made changes.
Solution. To remove the local copy of the file and get the new version:
- Delete all local copies of conflicting files. If needed, move them to another folder that is not synced.
- Disable Drive sync.
- Delete files from Bitrix24.
- Reconnect sync.
Synchronize Bitrix24 Drive with your computer via Bitrix24 Messenger
Why a folder might not load or appear empty
Reason. An employee was given access to a folder, but the person is not a member of the workgroup to which it is connected.
Solution. Invite the employee to the workgroup to which the folder is connected.
What to do if a folder doesn’t appear in My Drive after access is granted
When you are given shared access to a folder or a file, you need to accept the connection request. Click Connect folder in the notification. The folder will appear on your personal Bitrix24 Drive.
Can I sync Bitrix24 Drive with my computer
Files and folders on Bitrix24 Drive can be synced with a computer. Sync works both ways. If you edit a file on your computer, the changes will immediately reflect in Bitrix24 and vice versa.
Synchronize Bitrix24 Drive with your computer via Bitrix24 Messenger
