Call transcription is a paid add-on service. Funds will debited from your telephony account after each call. Please refer to this page to view transcription price list.
Please note that Call Transcription option is a part of Advanced Telephony, available for Bitrix24 Plus, Standard or Professional plan subscribers.How does it work
After you have configured Call Transcription, you will be able to find all inbound & outbound calls under Balance & Statistics > Itemized Bill both will Call Recording file (mp3 file that you can either play or download) & transcription text icon.
Please note:
Call transcription text is searchable! You can find important information by keywords.
- It can take from 20 to 80 seconds for the system to transcribe a call to text, depending on the call length.
- Call transcription will be applied for new calls only, not for old ones.
- Call transcription is applied to all new calls, there is no option to apply it for selected phone conversations.