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Give user administrator rights

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Bitrix24 account administrator - is an account user with extended rights: this user can manage other users, access account settings & hidden information.

Bitrix24 account creator is granted administrative access to the account by default. Later, account creator can give other users administrative access to the account too. Here is how:
  • Open user Profile Page & click Edit Profile
  • Enable option User has administrative access to the portal & click Save
After the user has been granted administrator status, a special blue Administrator indicator will appear at user's Profile Page:

Access Hidden Information via Admin Mode

To be able to access all hidden information (e.g. all tasks of the particular user or hidden \ private workgroups), account administrator should enable Admin Mode inside own Profile page:

It is important to mention that though users with administrative rights (in Admin Mode) can access other account users posts, tasks, files, where they haven't been given direct access permission to, there are still some areas which remain private for each account user:
  • Bitrix24 Private Chats: private chats (person-to-person & group chats) are private, even account administrators can't access them. Please don't confuse with public chats that any user can join.
  • Bitrix24 user Network page (login & password details): each Bitrix24 user has own private login & password that account administrator doesn't have access to. User login & password can be changed only in Bitrix24 Network by its owner.

See All Account Administrators

Any Bitrix24 account user can go to Employees section > Employees tab and see the full list of active users (please note that Inactive section shows dismissed employees). Account administrators will be shown with blue Administrator indicator:

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Access to technical support specialists requires commercial plan subscription and is not available to free account users. Free accounts are limited to self-support resources such as product manuals, helpdesk articles, video tutorials, and free webinars. Technical assistance, training, setup, customization and other value added services can also be purchased directly from local Bitrix24 partners