After creating a new Bitrix24, you'll receive an email at the address you used to register. Open it and click the Confirm your e-mail button. You'll then be prompted to set a password for your profile.
Set a password to log in to Bitrix24

Before logging in, you need to sign in and set a password for Bitrix24.
Accept invitation to Bitrix24 account

You might have multiple accounts on the same social network, like Facebook. One may be linked to your Bitrix24 Network profile, but not the other. Try logging in with a different account.
Cannot log in using social networks

If there's a mistake in the email address, dismiss the user with the incorrect email and invite them again.
Dismiss users

If you have recovery codes, use one instead of the one-time code. If not, contact your administrator to disable two-step authentication.
Recovery codes
Update two-step authentication on a new mobile phone

First, check the Spam folder. Also, try sending the invitation again.
Invite new users to Bitrix24

If you're using your own email domain, whitelist the no-reply@bitrix24.net email address.

Reason: This error usually occurs if you enter the wrong password or make a typo.

Solution: Check your keyboard layout and ensure the Caps Lock key is off. Try entering your password again or reset it if needed.
Password recovery

Also, verify there are no typos in your login.

Reason: This occurs if you're logged into a Bitrix24 Network profile not linked to the selected Bitrix24 account.

Solution: Ensure you're using the correct login information. It might be another email, mobile phone, or social network. If needed, invite this user to the account.
Invite new users to Bitrix24

Reason: This error occurs if the email isn't registered in Bitrix24.

Solution: Double-check the login details. It might be another email, mobile phone, or social network.

Reason: This error occurs when a dismissed user tries to log in. After an employee is fired, their access to Bitrix24 is revoked.

Solution: Verify that the user is logging into the correct account.

Reason: This error occurs if you're trying to connect an email that's already registered in Bitrix24.

Solution: Use a different email or unlink the desired email by following these steps:

1. Go to your Bitrix24 Network profile.
2. Log in using the email you want to unlink.
3. Click Change next to the Email field.
4. Enter a new email address and confirm it.
5. Now, you can connect it to another profile.

Change Bitrix24 login or password

If you encounter this error when changing your password, it might be due to:

• Sending multiple password recovery requests and following an outdated link.
  Solution: Use the link from the latest email to set a new password.

• The recovery link expiration. Note that it is valid only for 60 minutes.
  Solution: Follow the same steps again to reset your password.

• Another active authorization in your browser for a Bitrix24 Network profile that doesn't need a password reset.
  Solution: Use the Incognito mode to set a new password.

Reason: This error means there's already a user with this email as a Bitrix24 Network profile login or as a contact email in their profile. You can't invite a new user with this email.

Solution: Change the existing user's email or invite the new user with a different email address.

When you register using social services, you log into Bitrix24 with that social network's data. To switch to a regular login, connect an email to your Bitrix24 Network profile.
Set up login and password when using social login

First, you need to change the contact email address of the dismissed user.

Then, the dismissed employee needs to log in to their Bitrix24 Network profile and change the login.
Change Bitrix24 login or password

If the administrator has access to the account or email, they can make the changes themselves. Afterward, you can invite or register a new user with this email address.
Transfer the dismissed user's email address

You can't delete your Bitrix24 Network profile if it's linked to any Bitrix24 account. Once it's not linked, the deletion option will appear in the profile menu.