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Login problems

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Bitrix24 includes a bunch of great and useful tools, but to use it you need to log in to your Bitrix24 account. Here are some problems that you may face when logging in and instructions on solving these problems.



"Incorrect login or password" error

Usually, this error occurs when you enter a wrong password. Try to recover your password.

If it doesn't work, make sure that there are no typos in your login.



"You are logged in as [Name] [Email address]. We cannot find this user at [Bitrix24 Account address]. Please log out and log in as a different user" error

This error may occur if you've already logged in to your Bitrix24.Network that is not connected with the selected Bitrix24 Account.

Read this article to learn how to solve this problem - "We cannot find this user" error.



Cannot log in using social networks

You've always logged in using a social network account but now you can't? Probably you have connected one social network account to several Bitrix24.Network accounts.

Read this article to learn how to solve this problem - Cannot log in using social networks.



I've logged in using a social network account. How to change my Bitrix24.Network login?

When you log in using a social network account, Bitrix24 generates a special login automatically.

You can edit this login on Bitrix24.Network account page. Read this article to learn how - Log in using social networks



"A user with that email already exists" error message when trying to change your login in Bitrix24.Network

You get this error message when you're trying to use the email address that is already used for Bitrix24.Network account. You can log in to the Bitrix24.Network connected to this email address and change the email address there. It'll make the desired login vacant and you'll be able to use it again.

Read more in the article - Change my Bitrix24 login or password



"A user with email [email address] already exists" error message when inviting a new user

This error message means that there is a user with this email address specified as a Bitrix24.Network login or as a contact email address in his Bitrix24 profile (or both). In this case, there is no way to invite a new user with this email. You need to either change email addresses of the existing user or invite a new user using the other email address.



Made a mistake in the email address when registering a new user and now this user cannot log in

You can dismiss the user with a mistake in the email address and invite or register this user again.


Invitations/password recovery emails are not delivered

First of all, check the spam folder. Also, try to send the invitation again by clicking Employees > Employees > Invited > cogwheel button > Invite again.

If you use your own mail domain, whitelist no-reply@bitrix24.net email address.



I've lost my phone and cannot log in as I don't have a one time password

Do you have recovery codes? If you do, you can use one of them instead of the one time password.

If you don't, contact your administrator to disable two-step authentication.



Change the user email address for the dismissed user's email address

First of all, you need to change the contact email address of the dismissed user.

Then the dismissed employee needs to log in to his/her Bitrix24.Network and change his login. You can read how to do that in the article - Change my Bitrix24 login or password.

If the administrator has access to this account or email, he/she can do that himself/herself.

After that, you can invite/register a new user with this email address.

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