Read FAQ
NEW
Bitrix24 Support
Registration and Authentication
How to start
My Profile
Feed
Chats and Calls
Calendar
Bitrix24.Docs
Bitrix24.Drive
Bitrix24.Mail
Workgroups
Tasks and Projects
CRM
CoPilot - AI in Bitrix24
Contact Center
Sales Center
CRM Analytics (beta)
BI Builder
Sales Intelligence
Inventory Management
Marketing
Sites
Online Store (beta)
CRM + Online Store
CRM Store (beta)
Bitrix24.Sign
Company
Knowledge base (beta)
Automation
Workflows
Telephony
Market
Subscription
Settings
Enterprise
Mobile App
Desktop App
General questions
Bitrix24 On-Premise

Bitrix24Care

"We cannot find this user" error

When a user tries to log in to the Bitrix24 account, he/she may get the error message:

This error may occur if the user has already logged in to the Bitrix24 Network account that is not connected with the selected Bitrix24 Account.

There are two possible reasons for that.

This user has never existed on the selected Bitrix24 Account

In this case, an administrator needs to invite the user to this Bitrix24 Account.

This user exists on the selected Bitrix24 Account, but uses the wrong login

In this case, it means that the user has used a different email address as a login or has used a social network account to log in.

The Bitrix24 Account administrator can check what login does this user have and send this information to the user.

Was this information helpful?
Integration specialist assistance
That's not what I'm looking for
Complicated and incomprehensible text
The information is outdated
It's too short. I need more information
I don't like the way this tool works
Go to Bitrix24
Don't have an account? Create for free