Record calls

You can save recordings of all calls by activating the corresponding option in the Numbers settings section.

Read more about configuring phone numbers in the article - Numbers settings.

Click CRM > Add-ons > Telephony > Connection > Configure numbers > select a rented number or connected SIP PBX.

Activate the Save recordings of all calls option in the Recordings and ratings section.

Make sure that the use of this option does not violate company policy or the laws of your country or countries whose laws your company is obligated to follow.

When you have enabled the Save recordings of all calls option, you will find 2 more options available:

  1. Play "your call will be recorded" warning for inbound calls.

  2. Transcribe call recording - in addition to call recording, you have an option to get a call transcription in text format.
    Call transcription is a paid add-on service. Funds will be debited from your telephony account after each call.

Where are recorded calls stored

You can find the calls recordings in Bitrix24.Drive > Company Drive > Telephony – Recorded Calls.

Check how many calls records are available on your plan. You can find all the information about Bitrix24 plans on the pricing page.
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