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Where and how long are call recordings stored?

Where are call recordings stored

Calls recordings can be found in Bitrix24.Drive > Company Drive > Telephony – Recorded Calls.

Bitrix24 administrators can also find call recordings in Telephony > Call details section.

Please make sure that users have sufficient access to CRM (read) & Company Drive(read) to be able to play call recordings.

How long are call recordings stored on my Company Drive?

Call recordings are stored in your Bitrix24 until you decide to delete them manually. If you are Bitrix24 Free plan subscriber, make sure you have enough storage space to store new recordings.

Check how many calls records are available on your plan. You can find all the information about Bitrix24 plans on the pricing page.
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