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Where and how long are call recordings stored?


Where are call recordings stored

Calls recordings can be found in Bitrix24.Drive > Company Drive > Telephony – Recorded Calls.

Bitrix24 administrators can also find call recordings in Telephony > Call details section.

Please make sure that users have sufficient access to CRM (read) & Company Drive(read) to be able to play call recordings.

How long are call recordings stored on my Company Drive?

Call recordings are stored in your Bitrix24 until you decide to delete them manually. If you are Bitrix24 Free plan subscriber, make sure you have enough storage space to store new recordings.

Important: Bitrix24 Free plan subscribers have access to the first 100 calls records per month only (calendar month, at the beginning of each month calls records counter is reset to zero). To get extended Telephony option please subscribe to one of Bitrix24 commercial plans.
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