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Cannot access call recordings

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Bitrix24 stores call recordings on the Company Drive in Telephony - Recorded Calls folder.

Read more in the article - Where and how long are call recordings stored?

You can play recorded calls inside a CRM element form. If Bitrix24 user can’t do that, you need to check that the following requirements are met:

  • Bitrix24 user needs to have CRM access permissions configured correctly (CRM > Settings > Permissions > Access permissions): “read” access level to the CRM element is enough.
    Read more in the article - Access Permissions in CRM.

  • Bitrix24 user also needs to have access to the folder in Company Drive where recorded calls are stored (Bitrix24.Drive > Company Drive > Telephony-Recorded calls).
    Read more in the article - Company Drive Overview.
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