Bitrix24 stores call recordings on the Company Drive in Telephony - Recorded Calls folder.
Read more in the article - Where and how long are call recordings stored?
You can play recorded calls inside a CRM element form. If Bitrix24 user can’t do that, you need to check that the following requirements are met:
- Bitrix24 user needs to have CRM access permissions configured correctly (CRM > Settings > Permissions > Access permissions): “read” access level to the CRM element is enough.
Read more in the article - Access Permissions in CRM.
- Bitrix24 user also needs to have access to the folder in Company Drive where recorded calls are stored (Bitrix24.Drive > Company Drive > Telephony-Recorded calls).
Read more in the article - Company Drive Overview.