In this article, you can find answers to the most popular questions about recording calls.
Are the forwarded calls recorded?
You can find the forwarded call recordings under Bitrix24.Drive > Company Drive > Telephony - Recorded Calls or Telephony > Call Details.
I have enabled the call recording option but cannot find the recording of the forwarded call. Why?
I open my Company drive and don't see the "Telephony - Recorded Calls" folder. Where is it?
Please note that you need to activate this option for each PBX, rented number or connected number separately.