Advanced telephony options

Bitrix24 Telephony is available only on commercial plans. All connections are included: a rental number, connection via REST applications and SIP connector.

From August 1, 2021, all commercial plans have no limits on Telephony features, except the number of Voice Menu levels.

Voice Menu (IVR) allows you to use the configured multi-level menu to route phone calls through tone commands from the client's phone.

Telephony limits on archived plans

Despite the fact that you will not be able to subscribe to archive plans after August 1, 2021, these plans are still valid for those who have previously connected them and paid on time.

Depending on the archived plan, there are limits in Bitrix24 Telephony. All of them are marked with the "lock" icon in your account.

Archived plans Project+ and Start+ have a limit of 100 and 500 calls per calendar month. When you have 100 or 500 recorded calls, the recording will only continue the following month.

In the archived Project+ plan, you can create only one queue with three agents. Also, on this plan, the following options are not available:

  1. Simultaneous call to all available employees
  2. Missed call processing
  3. Allow call interception in this queue group
  4. Call source tracking (CRM)
  5. Export call details to Excel
  6. Automatic Dialer
  7. Customer assessment of the quality of the conversation
  8. IVR
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