Bitrix24 Helpdesk

Import tasks

You can move tasks to Bitrix24 from another service using a CSV file. Export your tasks to CSV and upload the file.

To start the import:

  1. Go to Tasks and Projects and open Tasks.
  2. Click the gear icon on the right.
  3. Select Import list.
  4. Click From CSV.

The Import Tasks page opens. Scroll down and download the template file to prepare your data.

Make sure the date format in your CSV file matches your Bitrix24 settings. Check it in Account settings > Other settings > Date format.

Upload your CSV file in the Data file (CSV format) field. Then configure these settings:

  • Data file encoding: Select the correct encoding. If you are not sure, use Auto-Detect.

  • Default task author: Choose who will be listed as the task creator.

  • Default assignee: Choose who will be responsible for the tasks.

  • Name format: Select how names appear.

  • Column separator: Choose the delimiter used in your file.

    : Specify if the first row contains column names.

    : Ignore empty columns if needed.

Click Next and map the fields.

Review the results. If there are no errors, click Done.

Your task list is now available in Bitrix24.

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