Bitrix24 Helpdesk

Time settings in automation rules

Bitrix24 automation rules include settings that control when a rule runs and which items it applies to.
Conditions in automation rules

We added new time settings for automation rules. Now you can:


Set the exact time for the automation rule work

Use the Time field to choose when an automation rule should run.

Available options:

  • After the event
  • Before the event
  • Exact time
Avoid using automation rules and workflows with delayed actions on a large scale. This can increase the load on your Bitrix24 account and may cause temporary suspension.

If an item moves to a stage after the scheduled time, the automation rule runs immediately.

If an automation rule has the Respect working hours specified in the Bitrix24 settings option enabled, it considers the company's working days and weekends. For example, if a rule is set to run a day before an event and the event is scheduled for April 15th, a day off, the rule will adjust to the nearest working day, which is April 14th. So, it will run a day earlier, on April 13th.

Automation rules can perform an action with a delay of several minutes if several automation rules are running at the same time.

Users see the time according to their time zone.

How to fill time in element fields with an automation rule

Some automation rules update fields automatically. For example, the Create task automation rule can set a task deadline. You can now specify both the date and the exact time.

Exact time is available for fields with the Date and Date and time types.

For example, you can create the Plan activity automation rule for deals. The rule creates an activity for a manager to prepare an estimate. The deadline is set to two days after the client meeting at 12:00.

Specify the exact time in the Time field.

The selected time appears in the deal timeline.


Configure a time range in automation rule conditions

You can add a time range to a condition to run an automation rule only for specific items.

A time range must stay within a single calendar day.

For example, if you want an automation rule to run for deals created between 8:00 PM and 8:00 AM, add two separate ranges:
  • 8:00 PM to 12:00 AM
  • 12:00 AM to 8:00 AM
If you set one range from 8:00 PM to 8:00 AM, the automation rule will not run.

For example, you can create the Send SMS to customer automation rule for deals. If a deal is created outside working hours, from 8:00 PM to 8:00 AM, the rule sends a message that the customer will be contacted the next day.

To configure this condition:

  1. Click Add condition.
  2. Select Deal > Time created.
  3. Select In range.
  4. Enter the required time range.

If the range covers two calendar days, add two separate ranges.

Time ranges are available for fields with the Date and Date and time types.


In brief

  • You can set an exact time for an automation rule action, for example, 10:00 AM one day before an event or tomorrow at 12:00 PM.
  • Automation rules can fill fields with both date and time values.
  • You can add time ranges to automation rule conditions, for example, to run a rule only for deals created between 12:00 AM and 8:00 AM.
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