In Bitrix24 Mail, you can send emails to various recipients, like customers from CRM, people from Contacts, and company employees.

Select a recipient

Add recipients to emails from these tabs:

• Recent items: Customers from CRM and Contacts you've recently emailed.
• Email contacts: Recipients from the Contacts section.
• CRM: Contacts, companies, and leads with an email address.
• Employees: Company employees registered in Bitrix24. You can select them only in the CC and BCC fields.

Add a new recipient

You can add a new recipient in the email creation window or in Contacts.
Contacts in Bitrix24 Mail

In the email creation window (by entering an email).

1. Click New message.
2. Enter the recipient's email in the To field.
3. Click Add new email contact or press Ctrl+Enter.

Done. The email is added to Contacts.

In the email creation window (by clicking Add new email contact).

1. Click New message.
2. Click Add in the To field.
3. Select Add new email contact.
4. Enter the name and email.
5. Save the changes.

Done. The new recipient is added to Contacts.

In the Contacts section.

1. Go to Webmail > Settings (⚙️) > Contacts.
2. Click Add contact.
3. Enter the name and email.
4. Save the changes.

Edit recipient details

Adjust recipient information in the email creation window or in Contacts.

In the email creation window.

1. Click on the email in the To field.
2. Edit the details.
3. Save the changes.

In the Contacts section.

1-2. Go to Webmail > Settings (⚙️) > Contacts.
3-4. Click Menu (≡) > Edit.
5-6. Edit the details and save the changes.

Delete a recipient

1-2. Go to Webmail > Settings (⚙️) > Contacts.
3-4. Click Menu (≡) > Delete next to the desired contact.