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Transfer knowledge bases

Author: Emily Walker

Last update: September 17, 2025.

Transfer your knowledge bases from one Bitrix24 account to another.

Knowledge base export is available on the commercial plans only.
Plans and pricing

Export your knowledge base

Go to the Employees section > Knowledge base tab.
Select the knowledge base you want to transfer, click Actions > Export.
Click the Export button to create an archive file.
Click Download to save the zip file on your computer.

Note that only the knowledge base itself, its structure, and its design are exported. It does not include any files, documents, or videos from your Drive if you've added them as internal links.

Import your knowledge base

Go to Employees section > Knowledge base tab.
Open the Settings > Import knowledge base.
Then click Upload and select the downloaded file.
Wait until the loading is complete and use the transferred knowledge base.

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Build a knowledge base structure Workgroup knowledge base: Access permissions Company knowledge base: Access permissions Add a file from Bitrix24 Drive to Knowledge base Filling a knowledge base Company knowledge base Knowledge base Add a knowledge base to a section Delete a knowledge base Workgroup (project) knowledge base

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Transfer knowledge bases

Export your knowledge base

Import your knowledge base