Bitrix24 Helpdesk

Build a knowledge base structure

Before you start building your knowledge base, plan the structure. All pages are organized into sections and subsections that appear in the menu.


Create a section in the menu

To add a new section, click New page and enter a name in the dialog. You can also add sections using the Edit button. In the editor, you can delete default sections and create new ones.

To rename a section, click its name and update it in the field below.

When you add menu items this way, the system automatically creates a new page.

Edit the menu

To move a section, hover over the left edge of the section block and drag it to a new position.

You can also add or delete menu items in the editor.

Create subsections

To create a subsection, drag a section to the right.

The section will be nested under another section and appear as a subsection in the menu.


Change the knowledge base menu image

You can also update the header image for your knowledge base. Open the menu next to the image and click Edit.

Upload a new image or create it using ImageAssistant AI. Then save the changes.
ImageAssistant AI

Your sections are ready. You can now start adding content to your pages.


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