Bitrix24 Helpdesk

Fill a knowledge base

A knowledge base is made up of multiple connected pages, similar to Bitrix24 Sites. You can create pages and customize them with text, images, and content blocks.


Add new pages

  1. Go to Employees > Knowledge base.
  2. Click Actions > View pages.
  3. Click New page.
  4. Choose a template or start with a blank page.

Add the content you need using the tools described below.


Edit text

Click any text block to edit it. Replace the default text with your own. Use the pop-up toolbar to change the formatting.

When editing your text, you can select a part of it and add a link to another page of your knowledge base or any other external page.


Replace images

Click the image you want to replace. Then click the Upload button in the slider. Or, click Create to generate an image with the help of the ImageAssistance AI.
ImageAssistant AI

After that, you can edit the uploaded image: crop it, apply filters, add stickers, etc.
Graphics editor in Bitrix24 Sites


Manage blocks with quick actions

Use the actions panel on the right side of the page to manage blocks. Click arrows to move blocks up or down, click the trash bin button to delete the block.

Click the Actions button to expand the menu.

You can also save a block as a template using Save as custom block. This lets you reuse the block later.
Save blocks as templates and create folder structure


Change block design

Click Design to adjust the appearance of a block.
New interface for working with site design


Add new blocks

To add a new block, click the Add block button.

Select a block type you want to add in the menu on the left.


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