Click Knowledge Bases 2.0 in the left menu.

Go to the Menu > Knowledge Bases 2.0

The Control Panel is on the left side of the screen.

Search bar. Find an article by keyword. Enter a search term and select a result from the list.

Plus. Add a new article or space.

Shared with me. View documents that your colleagues shared directly with you.

Spaces. View all knowledge bases you can access to. Click the tab to collapse or expand the list.

Archive. View archived spaces and articles. You can restore them at any time.

Recycle bin. View deleted articles. Bitrix24 stores them for 30 days, then deletes them automatically.

Access permissions. Set who can create, edit, view, and import knowledge bases in this section.

Import. Move a knowledge base from an external source.

Moon or sun icon. Switch between dark and light themes. This setting applies only to you.

Arrow icon. Collapse the panel to free up screen space.

In the mobile app, you can work with knowledge bases much like you do on desktop. You can create spaces and articles, search by keyword, and switch between dark and light themes.

Tap the Menu (☰) in the upper-left corner to open the Control Panel. Then select the tab or tool you need.

Open the Spaces tab.

Create article. Click + Create article in the upper-right corner. Bitrix24 adds the one to the space and opens it in the edit mode.

Copy link. You can send the link in a message or attach it to a task, board, or another item. Colleagues can open the spaces based on their access permissions. Click the link icon in the upper-right corner.

Space menu. Click Three dots (...) and choose an action:

• Move to archive
• Settings and permissions — set access permissions.
• Delete — move the space to the Recycle bin.

Rename. Click the pencil icon next to the knowledge base name. Enter a new name, then click anywhere on the page. Bitrix24 saves the change automatically.

Article structure. Open the Spaces tab to view all content.

Open the Spaces tab and select the one from the list.

Create article. Click the + Create article button in the upper-right corner. The document will be added to the space and opened in edit mode.

Copy article as markdown. You can send it in a message or attach it to a task, board, or other item. Colleagues will open the knowledge base based on their access rights. Click the hyperlink icon in the upper-right corner. The link will be copied to the clipboard.

Space menu. Click Three dots (...) and select an action:

• Archive
• Settings — set access permissions.
• Delete — move the space articles to the Recycle bin.

Rename. Click the pencil icon next to the knowledge base name. Enter a new name, then click anywhere on the page. Bitrix24 saves the change automatically.

Article structure. Open the Spaces tab to view all content.

Edit a article. To make changes, click Edit in the top-right corner.

Copy a link. You can send the link in a message or attach it to a task, board, or another item. Colleagues can open the article based on the access permissions. Click the link icon in the top-right corner. The link is copied to your clipboard.

Article menu. Click Three dots (...) and choose an action:

• Copy article as markdown— copy the page content to the clipboard without nested articles. To add the content to another page, open that page and paste the content.
• Move to archive
• Access permissions— set access permissions.
• Delete — move the article to the Recycle bin.

You can manage articles in the Bitrix24 mobile app the same way as on desktop.

1. Open the article and choose an action: edit it or copy the link.
2. Click Three dots (...) to open the menu. You can copy the page content, archive or delete the document, or set access permissions.