Log In
Your Bitrix24
Authorize to enter
your company's Bitrix24.
Log In


Main outgoing number is not applicable for outgoing calls


Main outgoing number can't be used for outgoing calls.

This applies to:

  • Test and regular calls
  • Callbacks
  • Calls from CRM
  • Calls in mobile app

Configure default number for outgoing calls

The administrator needs to open Telephony > Connection > Configure telephony > Telephony settings. Make sure the main outgoing number is not set as a default number for outgoing calls.

You can choose one of these options:

If you use Bitrix24 SIP PBX, administrator should check if outgoing calls settings are correct for SIP connector itself (Telephony > Connection > Numbers settings > select PBX connection > Connection parameters). Contact your SIP PBX provider to get the needed information.

This helped Thanks :) This didn't help Sorry :(
Could you please tell us why:
It's not what I'm looking for
It's too complicated

Did not find an answer to your question?

Send your question to the Bitrix24Care team
Access to technical support specialists requires commercial plan subscription and is not available to free account users. Free accounts are limited to self-support resources such as product manuals, helpdesk articles, video tutorials, and free webinars. Technical assistance, training, setup, customization and other value added services can also be purchased directly from local Bitrix24 partners