Main page


Use SMTP server to send emails


Any user can send emails using SMTP server. There are two ways to do that.

Configure SMTP server when connecting mailbox

You can configure SMTP server settings when connecting your mailbox with Bitrix24.

Configure SMTP server when sending email from CRM

Any employee can configure sending emails via SMTP server when sending email from CRM.

Click Add sender in From: field.

Click Provide SMTP server details and fill in all the fields.

Make sure to specify the correct SMTP server data. Otherwise, the email will not be delivered.

If you use Bitrix24 Cloud version, to send emails via SMTP, the server needs to support SSL.

SMTP server settings

The Add sender option is available in all CRM elements as well as in automation rules and CRM marketing.

  • After configuring the SMTP server, the messages will be sent through the servers of the specified SMTP service.
  • The SMTP server settings are available to any user.
  • We don't support STARTTLS encryption yet.
  • Email limits apply to this option.
  • SMTP servers often have their own limits and restrict mass mailing, or can even block your account if these limits are exceeded.
  • You cannot configure additional senders via your own SMTP server in Bitrix24 On-Premise.

Recommended articles
This helped Thanks :) This didn't help Sorry :(
Could you please tell us why:
It's not what I'm looking for
It's too complicated

Did not find an answer to your question?

Send your question to the Bitrix24Care team
Access to technical support specialists requires commercial plan subscription and is not available to free account users. Free accounts are limited to self-support resources such as product manuals, helpdesk articles, video tutorials, and free webinars. Technical assistance, training, setup, customization and other value added services can also be purchased directly from local Bitrix24 partners