Please note that the limit refers to any emails sent from the portal - invitations to other users, password recovery emails, or email campaigns.
The limit can be easily exceeded in the case of active CRM Marketing campaigns. If so, even sending service emails will be suspended.
In Bitrix24, there is an inner customizable limit - the percent of the number of emails that can be used for CRM Marketing. Even in the case of active email campaigns, the system limit won’t be exceeded.
How it works
The information about the inner customizable limit is available on the CRM Marketing > Settings page. On this page, you can also see the number of sent emails and assess the current situation.
Here is an example. Suppose your account has a limit on sending 5,000 emails per month. By default, CRM Marketing will be able to send only 4,750 emails. The balance will be a reserve for sending any other emails.
If you are close to exceeding the limit, the system will show a warning when creating an email campaign.
How to increase the daily limit
For example, your daily limit is 1'000 emails. But your monthly limit is 1'000'000 emails (1'000'000/30=33'333).
To increase the daily limit, you need to create a campaign with 1'500 emails. 1'000 emails will be sent, 500 will be added to the queue. The limit will be increased the next day, and these 500 emails will be sent. So, to increase the daily limit, you need to exceed the current limit.