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Connect own number: FAQ


In this article, you can find answers to the most popular questions about connecting your own number to Bitrix24 Telephony.

How many numbers can I connect and use for outgoing calls?

You can connect as many numbers as you need, there are no limits from Bitrix24 side.

For how long can I use my own number for outgoing calls?

Please note that due to security reasons connected number will stay active for 3 months. After that you will need to reconnect number & re-confirm its ownership.

What numbers can I use for outgoing calls?

You can connect numbers that belong to countries from outgoing calls rates list.
Please note that you cannot connect:

How am I charged for outgoing calls?

If you call from Bitrix24, money is deducted from your Bitrix24 Telephony balance only, not from your phone number balance. You can check outgoing calls rates in this list.

But if you call from your mobile or office phone, not from Bitrix24, you get charged by your provider and this call is not added to Bitrix24 CRM.

Can I process inbound calls in Bitrix24 if I've connected my own number?

No, you cannot accept incoming calls in Bitrix24 if you've connected your own number. Number preferences include only outbound calls and callbacks.

So, if somebody calls you, you can accept it on your phone, but this incoming call is not added to Bitrix24 CRM.

To accept incoming calls in Bitrix24, please rent a number or connect SIP PBX.

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