To make outgoing calls, you need to select one of the Telephony connection options:
- Rent a number for incoming calls and select it as a default number for outgoing calls;
- Connect your office or cloud PBX using the SIP connector;
- Connect SIP PBX using REST API.
Bitrix24 Telephony is available only on commercial plans.
The account administrator needs to select a number/connection that will be used for outgoing calls in CRM > Add-ons > Telephony > Telephony settings section:
If you've connected your SIP PBX using the SIP connector, also make sure to configure settings for outgoing calls in CRM > Add-ons > Telephony section > Configure numbers > select the PBX connection > Connection parameters > Outgoing calls. Ask your PBX provider for these parameters.