Make outgoing calls using Bitrix24 Telephony

To make outgoing calls, you need to select one of the Telephony connection options:

Bitrix24 Telephony is available only on commercial plans.

The account administrator needs to select a number/connection that will be used for outgoing calls in CRM > Add-ons > Telephony > Telephony settings section:

If you've connected your SIP PBX using the SIP connector, also make sure to configure settings for outgoing calls in CRM > Add-ons > Telephony section > Configure numbers > select the PBX connection > Connection parameters > Outgoing calls. Ask your PBX provider for these parameters.
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