Softphones are used for performing voice and video calls via the Internet. Softphones can be used instead of regular VoIP phones and help to save money as you don't need to purchase additional devices. All you need is an Internet connection, a mobile phone or a computer.
Here is an example of the Zoiper softphone configuration.
Bitrix24 Telephony configuration
Go to CRM > Add-ons > Telephony. Click Connection > Configure telephony > Telephony users.
Select a user and click the hamburger button next to his/her name > Configure. To connect a softphone, you'll need the information about Server, Login and Password.
Zoiper app configuration
You can download the Zoiper app for Windows, macOS, Linux, Android, iOS from the Zoiper official website.
Next, select Manual configuration > select SIP account as an account type.
Provide the information about a user (server, login, password) that you've got in your Bitrix24 and tap Register.
It doesn't matter what you'll specify in the Account name field, it's just the name of the connection in the Zoiper app.
If everything is ok, there will be the OK sign next to the Registration status. Also, there will be a green checkmark next to the account name in the list of accounts.
Done! The Zoiper app is successfully connected to your Bitrix24.
Enter the hostname (server). You can get this information in your Bitrix24. Tap Next.
You can specify the proxy server (optional) or tap Skip to skip this step. Next, select SIP TCP and tap Finish.
Done! The Zoiper app is successfully connected to your Bitrix24.
Enter the hostname (server). You can get this information in your Bitrix24. Click Next.
You can specify the proxy server (optional) or click Skip to skip this step.
Select SIP TCP and click Next.
Next, you need to configure your speakers, microphone, and camera.
Done! The Zoiper app is successfully connected to your Bitrix24.
