We continue to improve Bitrix24 tools.

Starting in early 2021, we updated the server requirements for the Web Messenger module (im). If you use Bitrix24 On-Premise, you must set up a queue server to use chats.

What this means

The Push and Pull queue server enables real-time updates across Bitrix24. It is used in Tasks, Calendars, Feed, Workgroups, RPA, Bitrix24 mobile application, Chats, Document Generator, Telephony, Sales Center and other Bitrix24 services.

Starting with Web Messenger version 20.400.0 (released in spring 2021), chats stop working if the Push and Pull module does not have a configured queue server.

What you need to do

Check if your queue server is set up in the Push and Pull module. Go to the administrative section: Settings > Product settings > Module settings > Push and Pull.

Make sure one of these options is enabled:

• Bitrix24 On-Premise queue server
• Local Bitrix Push server

If you don’t have a queue server set up, use these guides:

• Bitrix Virtual Appliance
• Bitrix24 Self-hosted administration