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Configure telephony to answer calls in mobile CRM

Author: Stacy Smith

Last update: October 05, 2023.

In this article you will find the information about the settings you need to apply to answer calls in Bitrix24 Mobile app.

This option is available if you connect your PBX using SIP connector.

Read more in the article - What is SIP connector?.

If you use an app installed from our Market, it won't be possible to receive calls in the mobile app. You need to delete the app and connect your cloud or office PBX using SIP connector instead.

Read more in the article - Connect cloud hosted PBX.

If you use a rented number in Bitrix24, no additional settings will be required to answer calls in the mobile app.

Read more in the article - Rent a number in Bitrix24.

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Blacklist: How to manage unwanted calls Convert Text to Speech in Bitrix24 General Telephony settings Call interception Configure access permissions to Telephony Calls to extension numbers Configure queue groups Troubleshooting outbound calls Specify a number for outgoing calls for a user FAQ: Outgoing calls

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Configure telephony to answer calls in mobile CRM