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Telephony Settings

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General Telephony settings are located under Telephony > More > Telephony Settings.

Upload documentation to rent phone numbers

It is required by law in some countries that a telephone company must request legal documentation from you before you can use your rented numbers. Click Upload New Documents if needed. Image size should not exceed 2000px.

You will not be able to use the numbers until you upload the documentation required and have it approved. Submitted documents are usually processed by Fastcom LLC (our VoIP provider) within two business days.

Configure default numbers

Here you need to specify your default number for outgoing calls. Your counterpart will see this number when you call them using Bitrix24.

By default, this number will be used by all telephony users. But you can specify different numbers for different employees in Telephony Users section.

Main outgoing number can't be used as a default number for outgoing calls. Read more in the article - Main outgoing number is not applicable for outgoing calls.

Backup phone number

Specify the number to which a call will be redirected if your Bitrix24 account is unavailable for any reason. Also, you need to select the telephony connection option for which this call forwarding option will be used.

When a call is redirected to the backup phone number, you get charged according to the outgoing calls price list for the selected telephony connection option.

Configure call interface

Choose how to display telephone calls in Bitrix24 Messenger.

You can select Create separate chat for each call, Create single chat for all calls or Do not display telephone calls in Messenger.

CRM Integration

Set when to start new lead creation workflow - when receiving or ending a call. If you select when receiving a call option, the responsible person will be the one who answers the call. If you select when ending a call option, the responsible person will be the one who is the last person talking to a customer.

Dial codes

Configure Call interception inside queue group code. Entering the code allows you to intercept an unanswered call that is currently routed to another telephony user. Please note that users can’t intercept calls outside their queue group.

Read more about call interception option in the article - Call interception.

Auto top-up

Activate this option to automatically top up Telephony Credits balance if it falls below the $3.00 (3,00€) threshold, or below the amount required for renewing phone number rental services. The system will debit the card you have used previously.

Manage Black List

Here you can set blacklisted numbers & auto block phone numbers outside office hours.

Off hours are specified individually for each phone number on the number settings page.
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