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Extension numbers for employees


Configure extension numbers for your employees in Bitrix24, this allows to enable call forwarding to particular employees (e.g. when your sales agent receives an incoming call).

Here are 2 ways to add extensions:

  • Inside employee’s Profile Page (edit profile):
  • From Telephony > Telephony users ('edit' option):

    Here you will find a list of your employees here. Click Edit to open employee's telephony preferences.

    This section is available to Bitrix24 account administrators only.

Currently your Bitrix24 employees can call each other either by dialing extension number or via Web or Desktop app Messenger voice & video calls:

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