top_en
Main page

Bitrix24Care

CRM Marketing Overview

Rating:
Meet New CRM Marketing for your Bitrix24!

Here you can create new marketing campaigns, add segments of campaign recipients, configure retargeting in ads networks or even create your own blacklist. Use the top tabs to switch between these sections:


CRM Marketing Start 

The Start page for CRM Marketing allows to Create Marketing Campaigns in a few clicks:



The Marketing Campaign options are: 
Email Campaign
Click on Email Campaign & a campaign templates sliding page will appear. Select campaign template:
 


Inside a new Email Campaign configuration form you will be able to configure:
  • select recipient segment & configure exclusions
  • add email subject
  • add email message body (text) & configure it's blocks & design
  • configure sender
  • set priority
  • configure link parameters (utm parameters)
  • add attachments

Besides email campaign configuration you can test campaign before sending it with the help of Test Mode Recipients option - add any email address here, the test email message will be sent to this email address.
SMS Campaign
Same as with email campaigns, campaign templates sliding page will appear. Select campaign template & configure sms campaign form:
  • select recipient segment & configure exclusions
  • configure sms provider & number fr om which the campaign is to be sent
  • add sms text
  • test campaign before launching it (test mode recipients option)

Messengers
Same as with email campaigns, campaign templates sliding page will appear. Select campaign template & configure campaign form:
  • select recipient segment & configure exclusions
  • add message text

Voice Broadcasting
Same as with email campaigns, campaign templates sliding page will appear. Select campaign template & configure Voice Broadcasting campaign form:
  • select recipient segment & configure exclusions
  • select number to make calls from
  • add text to speak
  • configure language & voice
  • set speech speed
  • configure speech volume
  • test campaign before launching it (test mode recipients option)

 
You can also configure Retargeting In Ads Networks from Start page: 



Available Ads Networks:
Google AdWords
Connect your Google AdWords account & select recipients segment:


Facebook Ads
Connect your Facebook Ads account & select recipients segment:


CRM Marketing Campaigns


Switch to Campaigns tab to find all saved campaigns. The campaigns list shows:
  • campaign name & type
  • actions (Send Now tab)
  • status
  • statistics

Ads

  • Ads section shows connected Ads Networks details.

Segments

  • Segments section shows available recipients segments & allows to create a new segment. You can create new segment either by filtering existing CRM records or by importing a new list (a custom list of emails & phone numbers). 

My Templates

Shows saved campaign templates. You can create own template here as well. 

Black List

Import Black list here.




This helped Thanks :) This didn't help Sorry :(
Could you please tell us why:
It's not what I'm looking for
It's too complicated

Did not find an answer to your question?

Send your question to the Bitrix24Care team
Access to technical support specialists requires commercial plan subscription and is not available to free account users. Free accounts are limited to self-support resources such as product manuals, helpdesk articles, video tutorials, and free webinars. Technical assistance, training, setup, customization and other value added services can also be purchased directly from local Bitrix24 partners