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Mailbox integration


Although there are messengers and social networks, email is still a popular way to communicate with clients, partners and colleagues.

Webmail in Bitrix24 is connected with CRM, Tasks and Calendar.

Process mail, create leads in one click and create tasks by connecting your email address with Bitrix24!

How it works

Click Webmail button to connect your email address with Bitrix24.

If you cannot find your email service provider in the list, connect your email address via IMAP.

You'll need to specify IMAP server address and port when configuring IMAP connection. You can find these settings here:

For example, let's connect Gmail address.

Click Authentication and sign in to your Google account.

Grant Bitrix24 needed access permissions by clicking Allow.

The number of connected mailboxes per employee depends on Bitrix24 plan.
  • Free: not available
  • Plus (not available for new users)*: 2
  • Standard: 5
  • Professional: 10
  • CRM+: 10

Mailbox settings

Now when the mailbox is connected, you need to configure mailbox.

Specify the time period that the system will fetch messages for - week, month or all the time.

You can specify mailbox name and sender name by clicking Edit more parameters.

Bitrix24 supports sending emails via SMTP server. Just specify SMTP server address and port, login and password.

Read more about sending emails via SMTP server in the article - Use SMTP server to send emails.

CRM Integration

Activate Link to CRM option and all the messages will get to CRM.

By default, Bitrix24 automatically creates a new lead for each new incoming message and creates a new contact for each new outgoing message.

Also, you can specify the time period that Bitrix24 will process messages for.

You can specify email addresses that Bitrix24 will create a new lead for each new incoming message for.

Lead and contact distribution queue - specify employees that will work with new leads and contacts in CRM. New leads and contacts are distributed evenly, exactly as users are enqueued and it doesn't matter if the user is online or not.

Mailbox access

Specify employees that will be able to process messages in this mailbox.

The number of shared mailboxes per account depends on Bitrix24 Plan.
  • Free: -
  • Plus*: 3
  • Standard: unlimited
  • Professional: unlimited
  • CRM+: unlimited

Done! Mailbox is configured and is ready for use.

*Important:The PLUS subscription option was available to Bitrix24 users from January 10, 2016 to March 18, 2019. This subscription option was archived and is no longer available for new Bitrix24 users, meaning that Bitrix24 Cloud accounts created after March 18, 2019, that had never been activated with a commercial subscription, cannot be upgraded to the PLUS subscription. Upgrades or downgrades from other commercial options to the PLUS subscription also become unavailable after March 18, 2019. If your Bitrix24 Cloud account had been created before March 18, 2019, and you are currently using your account with the PLUS subscription option, you can continue renewing your PLUS subscription unless you decide to upgrade or downgrade your account to another available subscription option, or unless your Bitrix24 Cloud account gets rolled back to the FREE subscription option due to non-payment.
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