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Mailbox integration

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Although there are messengers and social networks, email is still a popular way to communicate with clients, partners and colleagues.

Webmail in Bitrix24 is connected with CRM, Tasks and Calendar.

Process mail, create leads in one click and create tasks by connecting your email address with Bitrix24!

How it works

Click Webmail button to connect your email address with Bitrix24.

If you cannot find your email service provider in the list, connect your email address via IMAP.

For example, let's connect Gmail address.

Click Authentication and sign in to your Google account.

Grant Bitrix24 needed access permissions by clicking Allow.

The number of connected mailboxes per employee depends on Bitrix24 plan.
  • Free: 1
  • Plus: 2
  • Standard: 5
  • Professional: 10
  • CRM+: 10

Mailbox settings

Now when the mailbox is connected, you need to configure mailbox.

Specify the time period that the system will fetch messages for - week, month or all the time.

Month and All the time options are available to commercial plans subscribers only.

You can specify mailbox name and sender name by clicking Edit more parameters.

Bitrix24 supports sending emails via SMTP server. Just specify SMTP server address and port, login and password.

Read more about sending emails via SMTP server in the article - Use SMTP server to send emails.

CRM Integration

Activate Link to CRM option and all the messages will get to CRM.

By default, Bitrix24 automatically creates a new lead for each new incoming message and creates a new contact for each new outgoing message.

Also, you can specify the time period that Bitrix24 will process messages for.

You can specify email addresses that Bitrix24 will create a new lead for each new incoming message for.

Lead and contact distribution queue - specify employees that will work with new leads and contacts in CRM. New leads and contacts are distributed evenly.

Mailbox access

Specify employees that will be able to process messages in this mailbox.

The number of shared mailboxes per account depends on Bitrix24 Plan.
  • Free: -
  • Plus: 3
  • Standard: unlimited
  • Professional: unlimited
  • CRM+: unlimited

Done! Mailbox is configured and is ready for use.


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Access to technical support specialists requires commercial plan subscription and is not available to free account users. Free accounts are limited to self-support resources such as product manuals, helpdesk articles, video tutorials, and free webinars. Technical assistance, training, setup, customization and other value added services can also be purchased directly from local Bitrix24 partners