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Webmail in Bitrix24: Important features

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New Bitrix24 webmail has some important features.



Earlier connected mailboxes

Earlier connected mailboxes will continue to work. New mailboxes need to be connected by employees themselves.


Cannot access the connected mailbox settings

After activating new Bitrix24 Webmail, the first active administrator gets access to settings of the already existing integrated mailbox (usually it's a company mailbox). This administrator can edit settings or give other employees permission to process emails in this mailbox.


How often Bitrix24 checks for new mail

These rules apply to all Bitrix24 plans:
  • The mail is checked every 10 minutes if the mailbox owner is online.
  • Your mail is checked once a day if any user has logged into the account.
  • The mail is checked when you open Webmail section.
  • If none of the account users are online, mail is not checked.
  • You can check mail by clicking the Sync button.


How many mailboxes can be connected

The number of mailboxes per employee that an employee can connect depends on Bitrix24 Plan:
  • Free: 1
  • Plus: 2
  • Standard: 5
  • Professional: 10
  • CRM+: 10

In this case, mailboxes to which an employee was given access to by another user are not counted.

The number of shared mailboxes per account also depends on Bitrix24 Plan:

  • Free: -
  • Plus: 3
  • Standard: unlimited
  • Professional: unlimited
  • CRM+: unlimited


New mailboxes with a free domain

You cannot create and integrate free domains inside Bitrix24 anymore. The mailboxes with a free domain and mailboxes @bitrix24.com that are already integrated continue to work.

Free domains for commercial plans subscribers will continue to work and will automatically renew each year.

For free plan subscribers, the extension is not available. To renew, you can purchase a commercial plan or re-register the domain in your name with a domain registrar and renew it by yourself. To do that, send a request to our technical support. After re-registering domain, you can create new mailboxes yourself and integrate them via IMAP.

If you don't have your own domain name, but want to have one and connect mailboxes with Bitrix24, you can use one of the services that provide an option to get custom mail domain names. For example, GSuite by Google, Yahoo! Small Business, Zoho Mail, Outlook in Office365, etc. After creating a mailbox with your own domain, you can connect it with Bitrix24 via IMAP.



Sending messages takes too much time

If for some reasons you are not satisfied with a time it takes to send a message via Bitrtix24 Mail server, you can send emails via SMTP server.


Repeat leads are created for the existing contacts

If you want new emails to be linked to the corresponding CRM elements without creating new leads, just activate Route emails from existing clients to assigned CRM managers option in Mailbox settings.

In this case, even if the responsible manager is not added to the lead and contact distribution queue, new messages from already existing contacts are added to the Activities section of the corresponding contacts.

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Access to technical support specialists requires commercial plan subscription and is not available to free account users. Free accounts are limited to self-support resources such as product manuals, helpdesk articles, video tutorials, and free webinars. Technical assistance, training, setup, customization and other value added services can also be purchased directly from local Bitrix24 partners