In Contact Center section you can access all the communication options settings available in your Bitrix24: mail, telephony, website widgets, website forms, callback and open channels.
Go to CRM > Add-ons > Contact center.
In the Mail section, you can connect your mailbox with Bitrix24.
If you already have a mailbox connected, you will be redirected to your personal Bitrix24 mailbox.
Telephony
Click Telephony button and configure existing connections or set up a new connection.
The following options are available:
- Rent phone number
- Connect your PBX (using REST API or using SIP connector)
Call tracking
Call Tracking is a tool for tracking lead sources. It helps to evaluate how many calls you've got from each source (marketing channel).
Website widget
Get in touch with your clients by using a previously created website widget or create a new one.
Website form
In this section, you can edit or create new CRM forms.
Callback
Here you can configure the existing callback form or create a new one to connect to the website widget. Callback forms are created the same way as CRM forms.
Website widget: chat, web form and callback
Facebook Lead Ads
You can use your CRM forms in Facebook Lead Ads. When a client fills out a form on Facebook, information is automatically sent to Bitrix24 CRM and a new lead is created.
Open channels
You can connect the following messengers and social networks:
After connecting a communucation channel, you can create or select an existing Open Channel for it.