Here are solutions for problems you may face when using the video conferencing tool in Bitrix24.
Bitrix24 Cloud
The main problem you may face when using the video conferencing tool in Bitrix24 Cloud is that your browser is not supported. We guarantee the correct functioning of video conferencing in the browser:
In other browsers, the correct functioning of video conferencing is possible, but is not guaranteed. The list of supported browsers will be expanded.
Bitrix24 On-Premise
- Browser is not supported
The correct functioning of video conferencing is guaranteed in the browser:
In other browsers, the correct functioning of video conferencing is possible, but is not guaranteed. The list of supported browsers will be expanded. - SSL certificate is not found
SSL certificate must be signed by a valid CA. Self-signed certificates are not accepted.
- Push&Pull sever is configured incorrectly
Read more about the Push&Pull server configuration.