Fixing the possible problems with video conferencing

Author: Stacy Smith

Last update: February 21, 2023.

Here are solutions for problems you may face when using the video conferencing tool in Bitrix24.

Bitrix24 Cloud

The main problem you may face when using the video conferencing tool in Bitrix24 Cloud is that your browser is not supported. We guarantee the correct functioning of video conferencing in the browser:

Google Chrome, version 80 or higher.

In other browsers, the correct functioning of video conferencing is possible, but is not guaranteed. The list of supported browsers will be expanded.

Bitrix24 On-Premise

Browser is not supported
The correct functioning of video conferencing is guaranteed in the browser:
- Google Chrome, version 80 or higher.
In other browsers, the correct functioning of video conferencing is possible, but is not guaranteed. The list of supported browsers will be expanded.

SSL certificate is not found
SSL certificate must be signed by a valid CA. Self-signed certificates are not accepted.

Push&Pull sever is configured incorrectly
Read more about the Push&Pull server configuration.

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Fixing the possible problems with video conferencing

Bitrix24 Cloud

Bitrix24 On-Premise