The Phone field in contact and company forms stores a customer’s phone number. It also adds a country code automatically, so users can place calls faster without entering it manually.

By default, the system selects the country code based on your Bitrix24 domain zone. You can change this setting or turn it off.

Administrators can set a default country code for all users. They can do this in the general form layout or in layouts for specific teams or employees.

Individual users can set their own default in their personal form layout.
CRM item form layout

To configure the default country code:

1. Go to CRM > Customers > Contacts or Companies and open the required form.
2. Click Settings (⚙️) next to the Phone field and select Configure.
3. Find the Default country parameter and click Edit.
4. Configure the default country code:

• Select a country — the system adds its code automatically. This works best if you mostly work in one country.
• No default country — the field shows a globe icon. Users must enter the country code manually. This works better for international clients.

5. Save the changes.

If you rarely work with international clients, you can keep the default country code and select a specific code in the form of an individual client. Click the flag in the Phone field and select the required country code from the list. The selected code will only appear in this client's form.