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Notification settings in Bitrix24

Manage notifications for different Bitrix24 sections and tools. As an example, consider turning on CRM notifications or disabling any task reminders. The notification settings may also vary for different channels, so you can opt to activate task notifications in the web version, but turn them off in the mobile app.

Learn more about the available notification types and how to configure them.

Notifications are stored for 60 days. You can't view any notifications older than that.

Notification settings: simple mode

Open the Settings tab in the chat sidebar and select Notifications. Here, you can turn on the sound of notifications and choose whether to have your notifications marked as read automatically.

The Auto mark notifications as read option allows you to control how to view notifications:

  • If enabled, simply open the Notifications section by clicking the bell icon in the sidebar on the right to view and read all notifications.

  • If disabled, you'll need to manually mark new notifications as read by double-clicking them.

Choose where to receive notifications:

  • In the web version, Bitrix24 Messenger, and mobile app: Notifications will appear in the Notifications section under the bell icon.

  • As push notifications in the mobile app: To receive these, configure notifications in the mobile app settings.
    Bitrix24 mobile app

  • In Bitrix24 On-premise, enable the Send PUSH notifications to mobile devices option in the Push and Pull module for this option to work.

  • By email.

  • Note that email notifications aren't sent immediately; they are sent within 10–15 minutes and only if the user hasn't viewed them yet in Bitrix24.
    Receive email notifications from Bitrix24


Notification settings: advanced mode

To configure notifications for each section separately, switch to the advanced mode. The notification settings are grouped there by sections: Chat and Calls, Calendar, CRM, Tasks, and so on.

Chat & Calls

Configure notifications about new messages in direct or group chats, likes, and mentions. Unrecognized notifications include all other notifications, such as employee removal from a chat and REST notifications.

Conversations

Set up notifications from Feed about adding new posts and comments, sharing your post with others, etc.

Event Calendar

In this section, you can choose which notifications to receive about calendar events.

CRM

Manage notifications sent from CRM. For instance, pick the options to stay updated on new emails and get reminders for activities.

Drive

Set up notifications when files are deleted by other users from your personal Drive. Note that you can delete files from another employee's Drive only if you have access to it.
My Drive Access Permissions

Ratings and Likes

Turn on notifications about likes for posts and comments in Feed.

Social Network

In this section, you can set up notifications from workgroups and projects. Stay updated on any membership or ownership changes, as well as invitations and requests to join workgroups and projects.

Tasks

Specify the task notifications you'd like to get: new comments, reminders, task creation and modification events, upcoming deadlines, or when you're assigned a task.

Working Time Management

Configure notifications about adding or changing work reports and comments.

Polls and Surveys

Set up notifications about voting in polls in Feed.

Wiki

Here you can activate notifications about new comments to Wiki articles.

Telephony

Enable telephony notifications to prevent forgetting to top up your balance or disconnect a rented number and stay informed about SIP connection status changes.

Open Channels

In this section, you can manage notifications about the rate of client conversations.

Intranet

Turn on the option to receive a one-time code when using two-step authentication.
Secure your Bitrix24 account

Mail

In this section, you can enable notifications about new incoming emails.

Business processes

In this section, you can enable notifications for automation rules and business processes.


In brief

  • In Bitrix24, you can get notifications in the web version, Bitrix24 Messenger, and mobile app, and by email. To configure them, go to Settings and open the Notifications tab.

  • There are two configuration modes: simple and advanced.

  • In simple mode, select the channels to receive notifications about any changes in Bitrix24.

  • In advanced mode, you can select the channels to receive notifications and adjust the settings for each account section as well.

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