Marketing is a tool for working with a customer base. It helps you create campaigns and select the audience.
What is CRM Marketing

Before you start working in the Marketing section, you need to configure it. Go to the Marketing section - More - Settings. Here you can:

• set a limit on sending emails
• configure campaign parameters
• learn about limitations on audio calls

Set a limit on sending emails

The Outgoing emails tab displays monthly and daily limits. They are valid for all Bitrix24 tools where you can send mails.

Monthly limits. Specify what percentage of the total number of emails can be used for campaigns. The remaining emails can be sent from the CRM and Mail sections. Click the pencil and specify the percentage.

Daily limits. By default, you can send no more than one thousand emails per day. If a mailing exceeds this limit, one thousand mails are sent first, and the rest are sent the next day.

The daily limit can vary depending on the recipients' response. If customers don't mark emails as spam, the limit is raised. If they do, the limit is lowered. If there is a large amount of spam, Bitrix24 can block the ability to send mailings.

Configure campaign parameters

You can set a time limit for sending emails in the More tab. Enable the Mail and link tracking and the Consent to receive newsletters options.

Time options. Select the start and the end time of newsletters.

Check the box next to the option. Click Edit, specify the time, and click Save.

Learn about limitations on audio calls

There is a limit for outgoing audio calls - 5 concurrent calls.
Create campaign

• Bitrix24 Mail: features and plan options
• Configure access permissions to Marketing
• How to increase the daily limit for sending emails